01
The case for best-of-breed
A specialized tool goes deeper than any suite can in its one domain. When that domain is your actual competitive edge, the extra integration work to connect it is worth paying for.
02
The case for all-in-one
Most operational teams aren't actually bottlenecked on a missing feature. They're bottlenecked on the handoffs between tools. A unified system removes the context loss and accountability gaps that show up exactly at those handoffs, which usually matters more than any one feature would.
03
How to decide
Match the choice to where the actual friction is:
- Friction from feature depth in one function → a specialized tool is the right call.
- Friction at the points where tools hand off to each other → a unified platform is the right call.
- For most operational teams, the seams between functions cause more friction than any single feature gap.
