The expensive seam
Separating communication from operations doesn't feel expensive day to day. It shows up as re-explaining context, decisions made in a thread that never reaches the record, and work that stalls waiting on a reply somewhere else. It's one of the biggest hidden taxes in modern operations.
Context is the whole point
When chat lives next to the record it concerns, the conversation behind a decision is always one click from the decision itself, not buried in a channel that's already moved on to something else.
Decisions that document themselves
A unified system captures the discussion alongside the outcome, so anyone looking at a decision later can see not just what was decided, but why.
The case for one system
Work and the conversation about work are the same thing. Splitting them across two systems was never a deliberate choice. It's just how the tools happened to evolve. Prime RP puts them back together.
